Refund policy

Refund Policy

Last Updated: [8.04.2026]

Welcome to Museel AI. This Refund Policy outlines the terms and conditions regarding refunds, returns, and cancellations for digital products and AI tools purchased from our store.

By purchasing from Museel AI, you agree to the terms outlined below.

1. Digital Products Policy

All products sold on Museel AI are digital products delivered electronically. These include but are not limited to:

  • AI Prompt Bundles

  • Digital Files

  • Templates

  • AI Tools

  • Downloadable Content

Due to the nature of digital products, all sales are generally final and non-refundable once the product has been delivered or accessed.

2. No Refund Policy for Digital Products

Because digital products cannot be returned once accessed or downloaded, Museel AI does not offer refunds for:

  • Change of mind

  • Accidental purchases

  • Lack of technical knowledge

  • Failure to read product description

  • Personal preference

  • No longer needing the product

We strongly encourage customers to review product descriptions carefully before purchasing.

3. Eligible Refund Cases

Refunds may be granted under the following circumstances:

  • Duplicate purchases

  • Incorrect product delivered

  • Corrupted or inaccessible files

  • Technical issues that cannot be resolved by our support team

  • Billing errors

If your request meets one of these criteria, you must contact us within 7 days of purchase.

4. Instant Download Policy

All products are delivered instantly after purchase. Once access is granted:

  • Refunds are not available

  • Access cannot be revoked

  • Product ownership is transferred to the customer

By purchasing, you acknowledge that you waive your right to refunds after receiving digital access.

5. Abuse & Misuse Policy

Refunds will not be issued if:

  • The product has been downloaded or accessed

  • There is evidence of product usage

  • The request is deemed abusive or fraudulent

  • Multiple refund requests are made

Museel AI reserves the right to refuse refunds in cases of suspected abuse.

6. Technical Support Policy

We are committed to helping customers use our products effectively.

If you experience issues:

  • Contact our support team

  • Allow up to 48 hours for response

  • We will attempt to resolve the issue before considering a refund

Support Contact:
[Insert Support Email]

7. Updates Policy

Some products may include:

  • Future updates

  • Bonus content

  • Improvements

These updates are provided at the discretion of Museel AI and do not qualify for refunds.

8. Payment Policy

All payments are processed securely through trusted payment providers. Once payment is completed:

  • Orders cannot be canceled

  • Refunds are subject to this policy

Customers are responsible for ensuring payment details are correct.

9. Chargebacks & Disputes

We encourage customers to contact us before initiating disputes.

If a chargeback is filed:

  • Access to products may be revoked

  • Future purchases may be restricted

  • Account may be permanently banned

We are committed to resolving issues fairly and professionally.

10. Contact Information

If you have any questions about this Refund Policy, please contact us:

Support Email:
info@museelai.com

Website:
Museel AI

Agreement

By purchasing from Museel AI, you agree to this Refund Policy and acknowledge that all digital product purchases are subject to these terms.